TAMs are strategic resources who bring technical expertise to help customers realize business value through identification & mitigation of technical risk as well as the adoption & expansion of Genesys platforms and services

Ensure you are prepared to knowledgably speak about what you would like to accomplish with your bot. Evaluate your requirement options, be able to ask the right questions, understand the…

Increase self-sufficiency by building in-house experience and expertise.

Improve your speech IVR to deliver a superior customer experience.

Prepare you for implementation planning and address potential gaps and risk in leading up to PureConnect adoption.

Provide flexibility in resource utilization when your system needs upgrading.

Identify gaps impacting your key business indicators.

Identify gaps impacting your key business indicators.

Reduce risk and maximize value of transformation projects.

Reduce risk and maximize value of transformation projects.

Reduce risk and maximize value of transformation projects.

Knowledge without limits. Genesys professional and CX training for all levels and skills.

Receive customized recommendations on how to implement and configure additional channels in Genesys Cloud CX.

Learn proper use of Scripting functionality and configure one basic script.

Learn from the ground up how to deploy Genesys Cloud CX using expert best practices.

Accelerate an upcoming Genesys Cloud CX implementation.

Develop a comprehensive report on the strengths and weaknesses of your organization’s ability to effectively operate your Genesys solution.

Build test cases aligned to use cases that mitigate risk, reduce downtime, and minimize the impact on users.

Learn proper configuration of standard Genesys Cloud CX integrations and configure one basic integration.

Learn API best practices and recommendations related to a chosen use case.

Develop a proof-of-concept API solution that solves a chosen use case.

Grow your capabilities for using Genesys Cloud CX APIs and build one proof of concept.

Learn the most efficient use of Genesys Cloud CX Workforce Management.

Build a basic proof-of-concept solution to solve for a desired use case.

Learn proper use of Quality Evaluation functionality and configure one basic evaluation.

Learn proper use of Dialer campaign functionality and configure one basic campaign.